Privacy Policy

SENSE Health ("we", "us") operates the website sensehealth.co.in and provides neuro-rehabilitation and related healthcare services in Bengaluru. This policy explains what personal information we collect when you contact us or use our website, how we use it, and the choices you have. It is written to comply with India's Digital Personal Data Protection Act, 2023.

1. Information we collect

• Enquiry details you give us — your name, phone number, email address, and the information you choose to share when you call, message us on WhatsApp, or submit an enquiry form on this site or on a social-media platform (for example a Facebook or Instagram lead form).
• Appointment and care-coordination information — details needed to arrange a consultation or facility visit.
• Website usage data — pages visited, device and browser type, and approximate location, collected through cookies and similar technologies (see section 5).

Please do not send medical reports, diagnoses or other sensitive health information through website or social-media forms. Clinical information is collected only by our medical team, directly, with your consent, as part of assessment and care.

2. How we use it

• To respond to your enquiry and contact you by telephone, SMS, WhatsApp or email about the consultation or visit you requested.
• To schedule and coordinate appointments and admissions.
• To understand how our website and advertising are used, so we can improve them.
• To meet legal, regulatory and record-keeping obligations.

3. Who we share it with

We do not sell personal information. We share it only with service providers who process it on our behalf — for example our patient-relationship system, our WhatsApp business-messaging provider, our website host, and advertising platforms (Meta) for measuring and delivering our advertisements — each bound to use it only for the purpose we specify. We may disclose information where required by law or to protect the safety of a patient.

4. How long we keep it

Enquiry details are kept for as long as needed to respond to and follow up your enquiry, and thereafter for a reasonable period for record-keeping. Clinical records are retained in line with applicable medical-records regulations.

5. Cookies and advertising measurement

This website uses cookies and the Meta Pixel to understand website traffic and to measure and improve our advertising on Facebook and Instagram. These tools may record page views and interactions such as clicking a phone or WhatsApp link. You can limit cookies through your browser settings, and you can manage advertising preferences in your Facebook and Instagram account settings.

6. Your rights

You may ask us to confirm what personal information we hold about you, to correct it, to erase it where we no longer need it, or to withdraw consent for future contact. To exercise these rights, contact us using the details below. We will respond within a reasonable time.

7. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

8. Contact

SENSE Health
AVR Heights, 100 Feet Road, HRBR Layout 1st Block, Kalyan Nagar, Bengaluru 560043
Phone / WhatsApp: +91 96633 34659
Email: listen@sensehealth.co.in

This page is for appointment and enquiry-related personal data. It is not a substitute for medical advice. If you require emergency medical assistance, contact the appropriate emergency service.